Customer Portal Is Here!


With the successful completion of the AMI Meter Replacement Program where the District’s water meters are communicating reads via cell tower, we are pleased to announce the Customer Portal is now available to you. The Customer Portal is a web-based, interactive application that gives you easier access to more information, helping you to manage current water usage and any associated issues as well as assisting you in making more informed decisions about future usage. With this information at your fingertips, you will have greater control to better manage and adjust your water usage.

 

Sample Customer Portal Dashboard

Sample Customer Portal Dashboard

 

Once you sign up for an account, the Customer Portal will provide you with the following:

    • A Dashboard displaying Water Usage in Current Billing Cycle, configurable Alerts, Notifications, Meter Activity, and configurable Billing Cycle Threshold.
    • Water Usage Details which can be displayed by Day, Week, Month, and Year.
    • Water Meter Details which allows you to monitor meter activity for all the meters associated with your account.
    • Settings where you can setup Alerts for billing cycle usage, daily usage, as well as usage when you are away on vacation.

 

Sample Customer Portal Usage Details

Sample Customer Portal Usage Details

 

The District is starting out this program with a limited number of licenses that will be assigned on a first-come, first-served basis. We would like to emphasize that users who sign up for the Customer Portal will need to remain “active” with their use of the Customer Portal. Since we only have a limited number of licenses, those users who have a Customer Portal account and have not signed in to their Customer Portal accounts within four months of their last sign-in will be considered “non-active” users. In order to keep as many “active” user licenses as possible, those “non-active” users will be automatically removed from the Customer Portal and will need to sign up as a new Customer Portal user again, assuming there are still licenses available.
 
 

To sign up for a Customer Portal account, please click here, then click on the “Need to setup an account?” link.

 

If you already have a Customer Portal account, please click here to sign in.

 

For a quickguide on the Customer Portal features, please click here.