FAQs
The questions listed below are some of the more typical ones we are asked. If none of these answers helps you, then contact us, and we will answer you as quickly as possible.
From I-5, take Exit 124. Proceed west on Gravelly Lake Drive SW for 1.2 miles. When you reach Washington Blvd SW, our office is on the left side.
Monday - Thursday, from 8:00am - 5:30pm.
Friday, from 8:00am - 4:30pm
Every customer will see a bill every two months.
Payment is due 25 days from the date of the statement. Please tear off the bottom portion of your statement and return it with your check or money order keeping the bottom portion for your records. For your convenience, you are provided with a self-addressed return envelope with your statement, that you can drop in the mail; our mailing address is PO BOX 1594, Tacoma, WA 98401-1594. For your convenience, you may also slip your payment in the mail slot next to the front door. If you wish to pay your bill with cash, we prefer that you come into our office located at 11900 Gravelly Lake Drive SW to make payment. You may also pay your bill online thru this web site or over the phone 24 hours a day by calling 888-716-0158.
LWD’s water ranks among the most affordable community water service in the region and is projected to remain so.
Yes. The District accepts advance payments that will be credited to your account. You will still receive a statement, but it will reflect the amount that has been credited to your account.
No, we will not.
You may not have one, not all homes do. If you have one it may be located, in the garage, or buried underneath your outside hose faucet. It could be in the basement or even in a hall closet.
It varies. Most of the time it is in line with an outside hose bibb. It should sit on the city right of way.
The meters are digital. Just read them left to right. Read all the same colored numbers and you’ll have the read. Some are three digit reads and some are four digit reads.
We will do it for you since the shut off valve is ours. There is no cost for us to turn it off and back on again Monday thru Friday 8:30AM – 4:15PM. If you would like your water turned off outside these hours the cost is $105 for non emergencies.
Turn off all water fixtures in your home. Look at your water meter. If the sweep hand is moving, you have a leak.
We can check for you at the meter. If you want to look for yourself just shut off all fixtures in the house. If the sweep hand is moving, you have a leak.
Our servicemen are available 24 hrs a day, 7 days a week, to shut your water off in an emergency. Just call our office at 253-588-4423, and we will send someone as soon as possible.
We have 24-hour service. Just call our office at 253-588-4423.
It could be a loose pipe, faulty toilet, or a faulty irrigation valve. The problem could also be ours. It would be prudent to give us a call and we can check our system first.
At the connection on the customer’s side of the water meter.
Yes, you can call our office to set up service.
Call the Utilities Underground Location Center at 811.
We have a deep well system that draws water from underground aquifers. We have thirtyone wells located in our district. They range from 225 to 1060 ft deep.
It varies, most are 1″, but this is not always the case.
7.48 gallons.
Yes, we own & maintain all hydrants. The Fire Dept. paints them.
The best thing to do is wrap any pipes that are exposed. Another neat trick is to let water drip in a sink. This will keep water moving and thus prevent freezing during severe cold spell.
