FAQ – Get answers to the most common questions.
The questions listed below are some of the more typical ones we are asked. If none of these answers helps you, then contact us, and we will answer you as quickly as possible. Use your browsers “find” feature to search this page for your specific question.
- 1. How do I get to the LWD office?
From I-5, take Exit 124. Proceed west on Gravelly Lake Drive SW for 1.2 miles. When you reach Washington Blvd SW, our office is on the left side.
- 2. What are the LWD office hours?
Monday - Friday, from 8:30am - 5:00pm
- 3. Does LWD have a direct pay system?
Yes, EFT (Electronic Funds Transfer) is now available. A copy of the necessary Automatic Withdrawal Authorization form is available for downloading
- 4. How often do you bill for water service?
Every customer will see a bill every two months
- 5. What are your rates?
Please see our Rate Info page for more information on current rates.
- 6. How do I make a payment?
Payment is due 25 days from the date of the statement. Please tear off the top portion of your statement and return it with your check or money order keeping the bottom portion for your records. For your convenience, you are provided with a self-addressed return envelope with your statement, that you can drop in the mail; our mailing address is PO BOX 99729, Lakewood, WA 98496. For your convenience, you may also slip your payment in the mail slot next to the front door. If you wish to pay your bill with cash, we prefer that you come into our office located at 11900 Gravelly Lake Drive SW to make payment. You may also pay your bill online thru this web site or over the phone 24 hours a day by calling 253-292-4377.
- 7. Can I make an advance payment on my bill?
Yes. The District accepts advance payments that will be credited to your account. You will still receive a statement, but it will reflect the amount that has been credited to your account
- 8. If owners have multiple units, will LWD bill tenants?
No, we will not
- 9. Where is my shut-off valve?
You may not have one, not all homes do. If you have one it may be located, in the garage, or buried underneath your outside hose faucet. It could be in the basement or even in a hall closet.
- 10. Where is my water meter located?
It varies. Most of the time it is in line with an outside hose bibb. It should sit on the city right of way
- 11. How do I read my water meter?
The meters are digital. Just read them left to right. Read all the same colored numbers and you’ll have the read. Some are three digit reads and some are four digit reads
- 12. I need to turn my water off for repairs. How do I do this?
We will do it for you since the shut off valve is ours. There is no cost for us to turn it off and back on again Monday thru Friday 8AM – 4PM. If you would like your water turned off outside these hours the cost is $105 for non emergencies.
- 13. How do I check for a leak?
Turn off all water fixtures in your home. Look at your water meter. If the sweep hand is moving, you have a leak
- 14. I think I may have a water leak, what should I do? How can I tell?
We can check for you at the meter. If you want to look for yourself just shut off all fixtures in the house. If the sweep hand is moving, you have a leak
- 15. Customer has water running within house.
Our servicemen are available 24 hrs a day, 7 days a week, to shut your water off in an emergency. Just call our office at 253-588-4423, and we will send someone as soon as possible
- 16. I need my water shut off and you are closed, what can I do?
We have 24-hour service. Just call our office at 253-588-4423.
- 17. My pipes are making noises, what is the problem?
It could be a loose pipe, faulty toilet, or a faulty irrigation valve. The problem could also be ours. It would be prudent to give us a call and we can check our system first
- 18. Where does the customer’s responsibility begin?
At the connection on the customer’s side of the water meter
- 19. I just moved to the area, could I call and sign up for water service?
Yes, you can call our office to set up service.
- 20. If I dig on my property, whom do I notify?
Call the Utilities Underground Location Center at 811
- 21. Where does our water come from?
We have a deep well system that draws water from underground aquifers. We have thirtyone wells located in our district. They range from 225 to 1060 ft deep
- 22. What size is the water line on my property?
It varies, most are 1″, but this is not always the case
- 23. How many gallons are there in a cubic foot of water?
- 24. What’s in LWD’s water?
Except for natural minerals only chlorine is added
- 25. How often is the water tested?
We take water samples from 70 sites from representative points throughout the distribution system each month to test for bacteria.
- 26. My water tastes funny, what should I do?
Call us and we will figure out what the problem is. We will probably send a serviceperson to your home
- 27. Why is my toilet discolored?
Minerals in the water have a tendency to discolor things such as toilet bowls because water sits in them for long periods of time
- 28. What is my water pressure?
It varies. Usually it is between 50 and 70 psi
- 29. Why is flushing done?
To purge the water mains of excess minerals that might cause water to become cloudy. (see images)
- 30. Is it ok to flush toilet when there is flushing going on?
Yes it is
- 31. Who do I notify if I put in a sprinkler system?
Notify the Cross Connection Control Department here at LWD
- 32. Is there Fluoride or chlorine in the water?
No there isn’t any Fluoride added. Chlorine is added to our water at .5 ppm (parts per million).
- 33. Does LWD own all hydrants?
Yes, we own & maintain all hydrants. The Fire Dept. paints them
- 34. How can I keep my pipes from freezing in cold weather?
The best thing to do is wrap any pipes that are exposed. Another neat trick is to let water drip in a sink. This will keep water moving and thus prevent freezing during severe cold spell.